General Terms and Conditions (GTC) for Mediation and Proprietary Services (Hair Transplants)

1. Scope and Subject Matter of the Contract

1.1 These GTC apply to all contracts between the customer and “Elithairtransplant.com” or GLOBAL HEALTH CARE SAĞLIK HİZMETLERİ ANONİM ŞİRKETİ (hereinafter referred to as “Provider”), which include both the mediation of third-party services (e.g., transport, accommodation, and hair transplants) and the independent performance of treatments within the legally permissible scope.

1.2 The Provider acts in different roles:

• As a mediator, it arranges contracts between the customer and third parties (e.g., transport, accommodation, and hair transplants).
• As a service provider, it performs the agreed services itself. These GTC apply in both cases.

2. Conclusion of Contract

2.1 With the booking inquiry (in writing, orally, by phone, or electronically), the customer submits an offer to conclude a mediation contract. The contract is only concluded upon the Provider’s written confirmation.

2.2 The Provider is capacity-bound, meaning there is no obligation to contract.

2.3 Regarding services performed by the Provider itself, the contract is concluded upon acceptance of the booking and written confirmation by the Provider. If necessary, a subsequent contract will regulate the specific service, its scope, and remuneration.

3. Liability

3.1 The Provider assumes no liability for the proper execution of the mediated services if it does not perform them itself. Contracts for mediated services are concluded exclusively between the customer and the respective third-party provider. The Provider is exclusively liable for the careful selection of the mediated partners and the proper forwarding of information. Liability for the actual performance or defects of the mediated services is expressly excluded.

3.2 The Provider may also perform services itself. These services are provided after prior written agreement on the location, time, scope, and price of the treatment. For treatments performed by the Provider itself, the Provider is only liable in cases of intent or gross negligence. In cases of slight negligence, liability exists only for the breach of essential contractual obligations (cardinal obligations), limited to the foreseeable, typical damage of the contract. No liability is assumed for damages arising from non-observance of aftercare instructions. The limitation of liability does not apply to injury to life, limb, or health. If damage is covered by a customer’s insurance, liability is limited to disadvantages incurred by the customer due to the utilization of this insurance (e.g., deductibles).

3.3 The respective treating physician will fully inform the customer about the procedure, possible side effects, contraindications, and expected results before performing the treatment. The customer’s consent to the treatment must be given in writing before the measure begins.

3.4 The customer undertakes to observe the Provider’s aftercare instructions. The Provider assumes no liability for complications resulting from a disregard of these instructions.

4. Data Protection and Advertising

The Provider collects, stores, and processes personal data of the customer to the extent necessary for the initiation, performance, and processing of the contract, as well as for customer support. This is carried out in compliance with applicable data protection laws, particularly the General Data Protection Regulation (GDPR).

4.1 When visiting the website and during initial contact, the following data are collected, insofar as provided by the customer:

• Name
• Email address
• Phone number
• Photos (e.g., scalp, hair status)

In the further course of communication (e.g., via email or phone), the following additional data may be collected:

• Residential address
• Professional information
• Pre-existing conditions, especially in connection with the desired treatment
• Allergies
• Further health-related or personal information necessary for a consultation or the performance of the treatment

The collection of this data serves the proper preparation, execution, and aftercare of the treatment or the mediated services. Health-related data is only collected if it is necessary for the performance of the contract and based on your explicit consent pursuant to Art. 9 Para. 2 lit. a GDPR.

4.2 By providing their contact details, the customer consents that the Provider may contact them for consultation, support, or information about similar services via email, messenger, or phone. This consent can be revoked at any time with future effect.

A revocation means that no further advertising contact will occur. The revocation can be made informally, e.g., by email ([email protected]), phone, or post.

4.3 Personal data will only be disclosed to third parties if this is necessary for the performance of the mediated or agreed contract and only in compliance with data protection regulations, in particular according to Art. 44 et seq. GDPR.

5. Severability Clause

Should individual provisions of these GTC be or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The invalid clause shall be replaced by a provision that comes as close as possible to the economic purpose of the original provision.

Note: These GTC replace all previous versions and come into force upon publication.